The public opinion about health care: the main factors of increasing satisfaction of population with medical care

  • Authors: Mihailova I.V.1, Siburina T.A.1, Son I.M.1, Shchepin V.O.2, Lindenbraten A.L.2, Mihailov A.I.1
  • Affiliations:
    1. The Federal State Budget Institution “The Central Research Institute for Health Organization and Informatics” of Minzdrav of Russia
    2. The Federal State Budget Scientific Institution “The N. A. Semashko National Research Institute of Public Health”
  • Issue: Vol 27, No 3 (2019)
  • Pages: 231-236
  • Section: Articles
  • URL: https://journal-nriph.ru/journal/article/view/66
  • DOI: https://doi.org/10.32687/0869-866X-2019-27-3-231-236
  • Cite item

Abstract


The evaluation of satisfaction of population with medical care has become widespread in practice of medical institutions as an obligatory criterion of assessing quality of their functioning.The study objective is to determine degree of satisfaction of population Russia with health care and role of particular factors in its formation.The study applied questionnaire survey of residents of 9 subjects of the Russian Federation using representative sampling of 1457 observations. The Pearson contingency indicator and the Chuprov-Cramer indicator of association between two nominal variables were determined. The ranking of signs according their influence strength was carried out.The most significant role in evaluation of satisfaction with health system functioning is played by satisfaction with medical care. Among the factors characterizing consumers of medical services, self-assessment of one's health status, social status of respondents, residence demonstrate the most effect. The priority factors in formation of positive public opinion about health care are identified.It is proved that positive opinion about health care depends on quality and accessibility of popular types of medical care, organization of functioning of primary health care medical organizations according expectations of population. The level of satisfaction with health care system is lower than in case of rendered medical services.

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About the authors

Iu. V. Mihailova

The Federal State Budget Institution “The Central Research Institute for Health Organization and Informatics” of Minzdrav of Russia


T. A. Siburina

The Federal State Budget Institution “The Central Research Institute for Health Organization and Informatics” of Minzdrav of Russia

Email: siburina@mednet.ru

I. M. Son

The Federal State Budget Institution “The Central Research Institute for Health Organization and Informatics” of Minzdrav of Russia


V. O. Shchepin

The Federal State Budget Scientific Institution “The N. A. Semashko National Research Institute of Public Health”


A. L. Lindenbraten

The Federal State Budget Scientific Institution “The N. A. Semashko National Research Institute of Public Health”


A. Iu. Mihailov

The Federal State Budget Institution “The Central Research Institute for Health Organization and Informatics” of Minzdrav of Russia


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