Development of a Comprehensive Method for Assessing Medical Workers' Satisfaction with the Infrastructure of Moscow Medical Organizations

Abstract


The aim of this study was to develop a questionnaire designed to assess the satisfaction of health workers with the infrastructure of the Moscow Department of Health. The article considers modern approaches to assessing this indicator. An overview of the key infrastructure components that affect the professional well-being of staff is provided, and the importance of a comprehensive analysis of infrastructure factors to improve employee loyalty and the quality of medical services provided is emphasized. The architecture of the author's questionnaire, adapted to the specifics of Moscow healthcare, is described, providing for an assessment of satisfaction in four infrastructure domains (comfort of stay, appearance of medical organizations, technical equipment, digitalization and artificial intelligence), as well as the use of CSI and eNPS metrics to assess staff loyalty.

About the authors

M. D. Gornostalev

Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department, 115088, Moscow, Russia

V. N. Stepanova

Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department, 115088, Moscow, Russia

M. B. Myakisheva

Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department, 115088, Moscow, Russia

I. V. Bogdan

Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare Department, 115088, Moscow, Russia

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