Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot91810.32687/0869-866X-2022-30-3-442-447Научная статьяThe physicians and the patients: who are they one to another?AmlaevK. R.kum672002@mail.ruBakuntsS. A.-MazharovV. N.-The Federal State Budget Educational Institution of Higher Education “The Stavropol State Medical University” of the Minzdrav of Russia1512202230344244718062022Copyright © 2022,2022The article considers issues of communication between physicians and patients and presents several models of corresponding relationships. The importance of involving patients in therapeutic partnership is emphasized. The barriers to effective communication between physician and patient and ways to overcome them are considered. The attention is paid to rules of effective listening to patients. The problem of receiving from patients their informed consent for particular procedures is considered, including rules of effective conducting “difficult conversation”.relationshipcommunicationphysicianpatientinformed consentкоммуникации врачей и пациентовпартнерские отношенияинформированное согласие1.Brédart A., Bouleuc C., Dolbeault S. Doctor-patient communication and satisfaction with care in oncology. Curr. Opin. Oncol. 2005;17(14):351-4.2.Ocloo J., Garfield S., Franklin B. D. Exploring the theory, barriers and enablers for patient and public involvement across health, social care and patient safety: a systematic review of reviews. Health Res. Policy Syst. 2021;19(1):8.3.Evans D. Extent, quality and impact of patient and public involvement in antimicrobial drug development research: a systematic review. Health Expect. 2018;21:75-81.4.Chuah F. L. H.Community participation in general health initiatives in high and uppermiddle income countries: A systematic review exploring the nature of participation, use of theories, contextual drivers and power relations in community participation. Soc. Sci. Med. 2018;213:106-22.5.Brunton G. Narratives of community engagement: a systematic review-derived conceptual framework for public health interventions. BMC Public Health. 2017;17:944.6.Vaughn L. M., Garfield S., Franklin B. D. Partnering with insiders: a review of peer models across community-engaged research, education and social care. Health Soc. Care Commun. 2018;26:769-86.7.Castro C. M. Babel babble: physicians' use of unclarified medical jargon with patients. Am. J. Health Behav. 2007;31(1):85-95.8.Larson E. B., Yao X. Clinical Empathy as Emotional Labor in the Patient-Physician Relationship. JAMA. 2005;293(9):1100-6.9.Mao Y. The Therapeutic Relationship in China: A Systematic Review and Meta-Analysis.Int. J. Environ. Res. Public Health. 2021;18:3460.10.Ivers N. Audit and feedback: effects on professional practice and healthcare outcomes. Cochrane Database Syst. Rev. 2012;6:CD000259.11.Levy A. G., Scherer A. M., Zikmund-Fisher B. J. Prevalence of and Factors Associated with Patient Nondisclosure of Medically Relevant Information to Clinicians. JAMA Netw. Open. 2018;1(7):e185293.12.Ali M.Communication skills 2: overcoming barriers to effective communication. Nursing Times. 2017;114:40-2.13.13.World Health Organization.14.Adherence to long-term therapies: Evidence for action. Switzerland: WHO Library Cataloguing; 2003.15.Davis K. Room for improvement: Patients report on the quality of their health care. New York: Commonwealth Fund; 2002. 9 p.16.Thiedke C. C. What do we really know about patient satisfaction? Fam. Pract. Manag. 2007;14(1):33-6.17.Lein C., Wills C. E. Using patient-centered interviewing skills to manage complex patient encounters in primary care. Am. Acad. Nurse Pract. 2007;19:215-20.18.Levinson W., Gorawara-Bhat R., Lamb J. A Study of Patient Clues and Physician Responses in Primary Care and Surgical Settings. JAMA. 2000;284(8):1021-7.19.Street R. L., Haidet P. How Well Do Doctors Know their Patients? Factors Affecting Physician Understanding of Patients’ Health Beliefs. J. Gen.Intern. Med. 2011;26:21-7.