Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot73110.32687/0869-866X-2021-29-s2-1271-1274Научная статьяASSESSMENT OF PATIENT SATISFACTION WITH THE MEDICAL ORGANIZATION AND ITS SERVICESPetrovaG. D.petrovagd@zdrav.mos.ruAksenovaE. I.-ChernyshevE. V.-YudinaN. N.-KlimovA. Yu.-Research Institute for Healthcare Organization and Medical Management of Moscow Healthcare DepartmentScientific and Practical Center of Child Psychoneurology of Moscow Healthcare Department1512202129S21271127423112021Copyright © 2021,2021The relevance of the problem under study is due to the fact that the medical organization must be aware of the target patient: to know who he is, how and why he wants to receive a particular medical service. All the information received and its analysis will allow us to develop a real scheme of mutually beneficial communication, convenient for each of the parties-the medical organization and the patient, which will allow us to reveal the weaknesses in the work and respond to them in a timely manner.The purpose of the study: to form an assessment of the patient's satisfaction with the medical organization and its services, taking into account the interest, feelings, purpose, arguments and thoughts that appear in the patient from the moment of the first contact with the clinic, with the display of the point of contact in graphic form, in order to minimize all possible obstacles in his route to receiving quality medical services and increasing the economic efficiency of the clinic.assessment of patient satisfactionmedical organizationpatientmedical servicesconsumer of medical servicesоценка удовлетворённости пациентамедицинская организацияпациентмедицинские услугипотребитель медицинской услуги1.Есимов Н. Б., Текмурзиева Г. Ж., Измаилов Н. Т. Роль первичной медико-санитарной помощи в развитии здравоохранения // Вестник КазНМУ. 2017. Т. 4. С. 317-320.2.Подходы к оценке удовлетворенности пациентов медицинской помощью. Аналитический обзор. Нур-Султан, 2019.