Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot59810.32687/0869-866X-2021-29-s1-652-657Научная статьяIMPROVING THE QUALITY OF WORK OF MEDICAL WORKERS AND THE LEVEL OF ASSISTANCE TO THE POPULATION AS A NECESSARY CONDITION FOR MINIMIZING DEATHS IN THE COVID-19 PANDEMICSertakovaO. V.-DudinM. N.dudinmn@mail.ruKrekovaM. M.-Ministry of Health of the Moscow RegionInstitute of Market Problems of the Russian Academy of SciencesMoscow Polytechnic University1506202129S165265705082021Copyright © 2021,2021The article considers the key factors that negatively affect the quality of work of medical workers and the quality of medical care to the population in the context of the COVID-19 pandemic, which in practice leads to additional deaths from a new coronavirus infection. There are two key reasons that can have a negative impact on the quality of work of medical workers and lead to an increase in the death rate of the population: 1) lack of relevant scientific support; 2) lack of qualified psychological support. The first reason does not allow to increase the professional competence of medical workers, the second reason leads to their professional deformation and emotional burnout. To solve the problem, it is proposed to use modern information and communication technologies: 1) creation of a rapidly updated database and an online system for sharing experience in COVID-19 treatment, centrally accessible to all Russian health workers; 2) creation of a remote psychological support service, also centrally accessible to all Russian health workers.COVID-19labor qualitymedical careCOVID-19psychological supportscientific supportmedical workersmortality reductionкачество трудамедицинская помощьпсихологическая поддержканаучная поддержкамедицинские работникиснижение смертности1.Gates B. Innovation for pandemics // N. Engl. J. Med. 2018. Vol. 378, N 22. Р. 2057-2060. DOI: 10.1056/NEJMp18062832.Barry J. M. The great influenza: the story of the deadliest pandemic in history. Penguin UK, 2020.3.Еникеев О. А., Еникеева С. А. Отдельные проблемы внедрения эффективного контракта в здравоохранении // Правовое государство: теория и практика. 2018. № 2. С. 169-175.4.Сорокина Е. В. Мотивация эффективного труда в системе здравоохранения // Управление социально-экономическим развитием регионов: проблемы и пути их решения. Сборник научных статей 7-й Международной научно-практической конференции. Курск: Университетская книга, 2017. С. 279-282.5.Бонкало Т. И., Полякова О. Б. Эмоциональное истощение как фактор возникновения и развития невротических состояний медицинских работников // Проблемы социальной гигиены, здравоохранения и истории медицины. 2020. Т. 28. № S2. С. 1208-1214.6.Dudin M. N., Sertakova O. V., Frolova Е.Е. et al. Methodological approaches to examination of public health based on the «National Health Quality Indicator» model // Quality - Access to Success. 2017. Т. 18, № 159. С. 71-79.7.Dudin M. N., Sertakova O. V., Frolova Е.Е. et al. Development of methodological approaches to assessing the quality of healthcare services // Quality - Access to Success. 2017. Т. 18, № 158. С. 71-78.8.Шахабов И. В., Мельников Ю. Ю., Смышляев А. В. Особенности развития цифровых технологий в здравоохранении в условиях пандемии COVID-19 // Научное обозрение. Медицинские науки. 2020. № 6. С. 66-71.