Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot28310.32687/0869-866X-2020-28-2-303-305Научная статьяThe problems of efficient functioning of hot lines in health careZakharenkoG. A.gleb_zakharenko@mail.ruBelokopytovaN. V.-SalagayO. O.-The Minzdrav of the Russian Federation1512202028230330506042021Copyright © 2020,2020The article analyzes experience of interaction of public authorities of the subjects of the Russian Federation in area of health protection with civil society using hot-lines. The advantages and disadvantages of this type communication channel are established too. The justifications for implementation of principles of “open health care” are presented considering “hot-lines” as tool of interaction between the government and society (citizens and public organizations).hot-linesfeedbackstate policypublic healthhealth careopennesscommunicationгорячие линииобращения гражданобратная связьгосударственная политика в сфере здравоохраненияоткрытостькоммуникации в сфере здравоохранения1.Easton D. A Framework for Political Analysis. Chicago: University of Chicago Press; 1979.2.Навстречу «Прямой линии с Владимиром Путиным»: актуальные проблемы, беспокоящие россиян. Доступно по ссылке: https://wciom.ru/index.php?id=236&uid=116269