Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot27810.32687/0869-866X-2020-28-2-275-278Научная статьяThe awareness of patients with chronic dermatitis about rendering medical services and rights at their acceptanceKonovalovO. E.konovalov_oe@mailJiltsovaE. E.-ChakhoyanL. R.-The Federal State Autonomous Educational Institution of Higher Education “The Peoples’ Friendship University of Russia” (RUDN University)N. A. Semashko National Research Institute of Public HealthThe Society with Limited Liability “The Levon Chakhoyan Rejuvenation Clinic”The Federal State Budget Educational Institution of Higher Education “The academician I. P. Pavlov Ryazan State Medical University” of Minzdrav of Russia1512202028227527806042021Copyright © 2020,2020The information about disease, its cause, prognosis, methods of diagnostics, treatment and prevention is always very important for patient and relatives. The article presents the results of questionnaire survey of 412 patients with chronic dermatitis residing in Moscow.The purpose of study was to evaluate awareness of patients with chronic dermatitis and residing in the capital of Russia about medical services provided and their rights to receive them.It was established that the information most frequently provided to patient by physician relates diagnosis. According to the survey, physicians always provide information about diagnosis in 84.9% of cases. The second place is for information about treatment methods and possible complications during treatment (82.0%). More rarely, physicians inform patients about the examination methods, possible unpleasant sensations and complications, side effects of medications and patient’s right to refuse examination and treatment, as well as the consequences of such a refusal. Absolutely all patients indicated the need to protect the rights of patients in case of their violation in the process of providing medical care. Moreover, 59.6% of them were sure about necessity to appeal to the administration of medical institution, 16.3% of patients considered it necessary to complain to insurance companies, 15.7% of patients to the Ministry of Health and 8.3% of patients to the court.patientchronic dermatitismedical servicespatient's rightspatient awarenessбольные хроническими дерматозамимедицинские услугиправа и информированность пациентов1.Ходакова О. В., Шильникова Н. Ф. Значение уровня правовой грамотности населения в системе управления качеством медицинской помощи. Сибирский медицинский журнал. 2013;120(5):144-7.2.Позднякова M. A., Красильникова O. H., Жильцова E. E. Медико-социальные и юридические аспекты косметологической помощи. Наука молодых (Eruditio Juvenium). 2017;5(4):509-19. doi: 10.23888/HMJ20174509-5193.Жильцова Е. Е. Этико-деонтологические и правовые аспекты оказания дерматовенерологической помощи населению. Российский медико-биологический вестник им. академика И. П. Павлова. 2013;21(3):114-7. doi: 10.17816/PAVLOVJ20133114-1174.Кочкина Н. Н., Красильникова М. Д., Шишкин С. В. Доступность и качество медицинской помощи в оценках населения. М.: Издательский дом Высшей школы экономики; 2015.5.Артемьева М. А. Удовлетворенность пациентов медицинской помощью в различных условиях ее предоставления. Наука молодых (Eruditio Juvenium). 2017;5(3):389-99. doi: 10.23888/HMJ20173389-399