Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot160410.32687/0869-866X-2025-33-2-255-258НеопределенThe social demographic factors and modes of making an appointment with the doctor at primary level of health careSmyshlyaevA Valexeysmishlyaev@yandex.ruShelgunovV Ashelgunov@mednet.ruStasevichN Yutrif-natalya@yandex.ruIlyasovA BAbusupiyan.ilyasov@bk.ruHuseynovaS Tvagabova80@mail.ruThe Federal State Budget Institution The Central Research Institute for Health Organization and Informatics of Minzdrav of Russia, 127254, Moscow, RussiaN. A. Semashko National Research Institute of Public Health, 105064, Moscow, RussiaThe Federal State Budget Educational Institution of Higher Education “The Dagestan State Medical University” of Minzdrav of Russia, 367005, Makhachkala, Russia290420253321005202510052025Copyright © 2025,2025<p>The article considers influence of social demographic factors on choosing mode of making appointment with physician in ambulatory polyclinic institutions of health care. The survey of population registered in medical organizations providing primary health care in out-patient conditions was carried out. The material was statistically analyzed. The relationship between choice of registration mode and such social demographic factors as gender, marital status and area of ​residence (urban/rural) was not detected. The relationship between registration mode and such social economic category as able-bodied and retired persons, employment and education level was established. These factors reflect activity of population and are have common economical origin. These factors affect digital maturity of population.<br />The territorial planning related to health care in settlements with predominantly able-bodied population and high employment, emphasis is to be made on appointment through Internet network. In settlements with predominantly populated with persons of retired age and low employment emphasis is to be made on making appointments in person or through call center.</p>digital transformationprimary health careappointment with physiciansocial demographic factorsцифровая трансформацияпервичное звено здравоохранениязапись к врачусоциально-демографические факторы1.Levanov V. M., Gorelik S. G., Bogat S. V. Introduction of a system for remote registration of patients for consultation appointments at a regional consultation clinic as a means of optimizing medical technologies. Sovremennye problemy nauki i obrazovaniya. 2013;(1):10 (in Russian).2.Budarin S. S., Starshinin A. V., Tyazhelnikov A. A., et al. The value of an integrated approach to assessing the availability of primary health care, taking into account public opinion and EMIAS data. Zdravoohranenie Rossijskoj Federacii. 2021;65(5):411–7. doi: 10.47470/0044-197X-2021-65-5-411-417 (in Russian).3.Budarin S. S., Starshinin A. V., Tyazhelnikov A. A., et al. Analysis of the structure and reasons for failed receptions of citizens, who made an appointment with a doctor through self-registration channels in Moscow clinics. Vestnik Roszdravnadzora. 2021;(2):62–9 (in Russian).4.Shchepin V. O., Dyachkova A. S. Waiting times for outpatient care as an indicator of its availability. Problemy social'noj gigieny, zdravoohraneniya i istorii mediciny. 2014;22(4):23–6 (in Russian).5.Budarin S. S., Nikonov E. L., Elbek Yu. V. Relationship doctors’ opinions and indicators characterizing accessibility citizens of primary health care in Moscow. Problemy social'noj gigieny, zdravoohraneniya i istorii mediciny. 2020;28(S2):1062–7. doi: 10.32687/0869-866X-2020-28-s2-1062-1067 (in Russian).6.Reshetnikova Yu. S., Sharapova O. V., Katkova A. L. Profile of a patient ready to use digital technologies and artificial intelligence methods when receiving medical care. Zdravoohranenie Rossijskoj Federacii. 2022;66(1):20–6. doi: 10.47470/0044-197X-2022-66-1-20-26. EDN VGHDCC (in Russian).7.Salomatina O. V. Rychkova A. A. Digitalization of healthcare and telemedicine technologies as a mechanism for increasing the availability of medical care. Aktual'nye issledovaniya. 2022;19(98):87–93 (in Russian).8.Mokhnacheva T. E., Monogarova Yu. Yu., Varakina Zh. L. Involvement of healthcare organizers in the process of digitalization of healthcare. Social'nye aspekty zdorov'ya naseleniya. 2023;69(1):34–9. doi: 10.21045/2071-5021-2023-69-1-11 (in Russian).9.Berseneva E. A., Umnov S. V., Umnov M. S., Agamov Z. Kh. Blockchain technology as a component of digitalization of healthcare. Profilakticheskaya medicina. 2023;26(4):95–9. doi: 10.17116/profmed20232604195. EDN ZSUGMM (in Russian).10.Samoilova A. V. Organization of quality control and safety of medical activities and tools for reducing risks in the provision of medical care. Vestnik Roszdravnadzora. 2023;(1):6–19. EDN MATGLE (in Russian).11.Pukhalsky A. N., Bergen T. A., Ponomareva O. V. Digital quality management technologies to improve the efficiency of a medical organization. Vestnik Roszdravnadzora. 2022;(5):51–9. EDN OWSXMU (in Russian).12.Kolennikova O. A. Mastery of digital technologies by medical specialists. Narodonaselenie. 2022;25(3):189–99. doi: 10.19181/population.2022.25.3.15 (in Russian).13.Zuenkova Yu. A. Experience and prospects for using digital twins in public health. Menedzher zdravoohraneniya. 2022;(6):69–77. doi: 10.21045/1811-0185-2022-6-69-77 (in Russian).14.Voshev D. V., Vosheva N. A., Son I. M., Drapkina O. M. Patients’ opinions on digitalization in primary health care. Byulleten' Nacional'nogo nauchno-issledovatel'skogo instituta obshchestvennogo zdorov'ya imeni N. A. Semashko. 2024;(1):47–53. doi: 10.25742/NRIPH.2024.01.008 (in Russian).