Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot110710.32687/0869-866X-2022-30-6-1291-1294Научная статьяThe medical mistakes as consequence of poor communicationAmlaevK. R.kum672002@mail.ruBakuntsS. A.-MazharovV. N.-The Federal State Budget Educational Institution of Higher Education “The Stavropol State Medical University”151220223061291129421122022Copyright © 2022,2022The article is devoted to medical errors and complaints of patients, as well as to role that communications of interested parties plays in this. The patients complaints are often caused by lack of information, unprofessional approach (lacking of respect to patient and lack of empathy, poor communication skills, abusing of one's official position). The models of response of medical workers to mistakes made are described. The algorithm of physician's actions in case of accomplishing medical error is proposed.communicationsmedicinemedical errorsкоммуникации в медицинемедицинская ошибка1.China Minutes: German «Medical Dispute»: Nearly 40 Percent of Doctors Have Been Beaten. 2018. Режим доступа: http://www.oushinet.com/europe/germany/20180510/290943.html2.Zhao K. D., Zhang W. Exploration on the Reform of Humanistic Quality Education for Medical Students from the Perspective of Improving Doctor-Patient Relationship. J. Jinzhou Med. Univ. (Soc. Sci. Ed.). 2020;18:28-30.3.Li Z. X., Zhang J., Zhu L. Y. Time Attribute of China’s Doctor-patient Conflict and Social Governance Strategies. Chin. Hosp. Manag. 2019;39:18-24.4.Wang Z. J., Zhang P. W., Liu M. C. Outpatient experiences: Major findings from the third-party evaluation of the China Healthcare Improvement Initiative. J. Chin. Res. Hosp. 2020;7:51-6.5.Mao Y., Ning W., Zhang N. The Therapeutic Relationship in China: A Systematic Review and Meta-Analysis.Int. J. Environ. Res. Public Health. 2021;18:3460.6.Mazor K., Simon S., Gurwitz J.Communicating with patients about medical errors: a review of literature. Arch.Intern. Med. 2004;164:1690-7.7.Kuzel A., Woolf S., Gilchrist V. Patient reports of preventable problems and harms in primary health care. Ann. Fam. Med. 2004;2:333-98.Britten N., Stevenson F. A., Barry C. A. Misunderstandings in prescribing decisions in general practice: qualitative study. BMJ. 2000;320:484.9.Jangland E., Gunningberg L., Carlsson M. Patients' and relatives' complaints about encounters and communication in health care: evidence for quality improvement. Patient Educ. Couns. 2009;75(2):199-204.10.Luff D., Martin Jr E. B., Mills K. Clinicians' strategies for managing their emotions during difficult healthcare conversations. Patient Educ. Couns. 2016;99(9):1461-6.11.Blendon R. J., DesRoches C. M., Brodie M. Views of practicing physicians and the public on medical errors. N. Engl. J. Med. 2002;347(24):1933-40.12.Moskop J. C., Joel M. Geiderman, Hobgood C. D. Emergency Physicians and Disclosure of Medical Errors. Ann. Emerg. Med. 2006;48(5):523-31.13.Gallagher T. H., Waterman A. D., Ebers A. G. Patients’ and Physicians’ Attitudes Regarding the Disclosure of Medical Errors. JAMA. 2003;289(8):1001-7.14.Huntington B., Kuhn N.Communication gaffes: a root cause of malpractice claims. Proc (Bayl Univ. Med. Cent.). 2003;16(2):157-61.15.Fordyce J., Blank F., Pekowe P., Smithline H. Errors in a busy emergency department. Ann. Emerg. Med. 2003;42:324-33.16.Lamb R. Open disclosure: the only approach to medical error. Qual. Saf. Health Care. 2004;13:3-5.17.Duclos C. W., Eichler M., Taylor L. Patient perspectives of patient-provider communication after adverse events.Int. J. Quality Health Care. 2005;17(6):479-86.18.Ziegler D. K., Mosier M. C., Buenaver M. How Much Information About Adverse Effects of Medication Do Patients Want from Physicians? Arch.Intern. Med. 2001;161(5):706-13.