Problems of Social Hygiene, Public Health and History of MedicineProblems of Social Hygiene, Public Health and History of Medicine0869-866X2412-2106Joint-Stock Company Chicot101410.32687/0869-866X-2022-30-5-813-819Научная статьяSATISFACTION OF THE RESIDENTS OF THE CIRCUMPOLAR REGION WITH THE STATE HEALTHCARE SYSTEM, DEPENDING ON THE LEVEL OF THEIR HEALTH LITERACYMordovskyE. A.-SannikovA. L.-BaranovA. V.baranov.av1985@mail.ruKornienkoK. B.-TsyganovaO. A.-AlexinaD. D.-IvanovaL. V.-Northern State Medical UniversityPitirim Sorokin Syktyvkar State University1512202230581381929102022Copyright © 2022,2022Regions of Arctic Zone and Far North of Russia have a weak social infrastructure, including regional segments of the state healthcare system. The study of citizens satisfaction with the healthcare system is one of the leading methods for assessing its effectiveness. Citizens satisfaction may be distorted by their health literacy (HL). Half of the ‘healthy’ citizens (51.1%) had an excellent or sufficient level of general GVH; 2/3 of the patients of medical organizations (70.4%) had an insufficient or problematic level of general HL. The level of citizens` satisfaction with domestic healthcare is determined by their clinical status - it is higher in the group of patients (60.1%) than in the group of ‘healthy’ people (31.0%). Patients evaluate it more loyally in comparison with health people. Respondents with an insufficient HL evaluate the health care system less loyally. The high level of HL allows patients to assess the results of the work of the domestic health care system more objectively in comparison with healthy citizens. The aim of this study is to assess the satisfaction of the residents of the circumpolar region of Russia (the Arkhangelsk Oblast) with the regional segment of the State Healthcare System, depending on the level of their HL.health literacyhealth care systempeople’s satisfaction with health careArctic Zone of Russiaграмотность в вопросах здоровьясистема здравоохраненияудовлетворенность населения деятельностью здравоохраненияАрктическая зона Российской Федерации1.Современные тенденции в системе здравоохранения Российской Федерации. М.: Издание Государственной Думы; 2019. 80 с.2.Меньшикова Л. И., Дьячкова М. Г., Мордовский Э. А. Оценка достоверности мнения пациентов о качестве стационарной медицинской помощи. Менеджер здравоохранения. 2014;(5):18-25.3.Gravelle H., Jacobs R., Jones A. M., Street A.Comparing the efficiency of national health systems: a sensitivity analysis of the WHO approach. Appl. Health Econ. Health Policy. 2003;2(3):141-7.4.Петиченко А. В. Как качество и безопасность медицинской помощи связаны с удовлетворенностью пациентов. Менеджмент качества в медицине. 2021;(3):97-101.5.Шнайдер Г. В., Деев И. А., Кобякова О. С., Бойков В. А., Барановская С. В., Протасова Л. М., Шибалков И. П. Оценка удовлетворенности населения медицинской помощью. Социальные аспекты здоровья населения. 2020;66(4):18-22.